Frequently asked questions

Every device has a two-year warranty from the day it arrives. If something stops working, write to us and we repair or replace it.

Our headphones, speakers and watches pair over Bluetooth with any recent phone. Each product page lists what it connects with.

Yes. Every phone we sell is unlocked and works with any network.

Yes. Tell us its model and condition and we send you a price and a free shipping label. The amount comes off your new device.

Orders placed before 2 pm leave the same working day. Delivery takes two to four working days in the country and four to eight abroad.

You receive a tracking link by email as soon as your parcel leaves us, and you can follow it from your account too.

Free on orders over $50, and a flat $4.90 below that.

Cards, Apple Pay, Google Pay and PayPal, through a secure, certified payment provider. We never see your card number.

Yes, within 30 days. Write to us first and we send you a free return label; we refund you as soon as it is back.